Thank you for buying at OriginalShilajit.pk. We strive to serve you with the finest of our products. If you are not completely happy with your purchase, we have a Refund and Returns Policy that explains how to return it and obtain a refund.
1. Eligibility for Refunds and Returns
We accept returns and provide refunds under the following conditions:
- It must be returned within 7 days after delivery.
- The item must be unused and unopened in its original packing.
- Receipt or order confirmation is necessary.
2. Non-Refundable Items
Certain items are not eligible for refunds or returns, including:
- Products damaged due to misuse or mishandling by the customer.
- Opened or partially used items.
- Items returned after the 7-day return window.
3. Refund Process
If your refund request is approved, we will process it promptly:
- Payment Method Refunds: Refunds will be issued to the original payment method used during purchase.
- Processing Time: Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
4. How to Initiate a Return or Refund
To request a return or refund, follow these steps:
- Contact Us: Reach out to our customer support team at info@originalshilajit.pk or call +92 318 9723123 within 7 days of receiving your order.
- Provide Details: Include your order number, proof of purchase, and reason for the return.
- Ship the Item: Once approved, ship the item to our return address (provided by customer support). Customers are responsible for return shipping costs unless the item was damaged or incorrect.
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us immediately at info@originalshilajit.pk or +92 318 9723123.
- Provide a description and photos of the damaged or defective item.
- Upon verification, we will offer a replacement or a full refund, including shipping costs.
6. Exchange Policy
We offer exchanges only for defective or damaged products. To initiate an exchange, please contact our support team within 7 days of delivery.
7. Cancellations
Orders can be canceled only if they are still in the processing stage. Once shipped, cancellations are not possible.
8. Contact Information
For any questions or concerns about our Refund and Returns Policy, please contact us:
- Email: info@originalshilajit.pk
- Phone: +92 318 9723123
We are committed to resolving any issues promptly and ensuring a smooth shopping experience.